Agenda
2012 Consumer Retail Healthcare Conference
Tuesday, June 12 |
|
| 8:00 a.m. | Welcome Address by Tony Paquin, CEO & Founder, Paquin Healthcare Companies |
| Morning Session: Retail @ Your Campus | A close look at actual innovative retail concepts deployed at medical campuses that deliver health solutions, generate revenue and improve customer experiences. |
| 8:30 a.m. – 9:20 a.m. | Four Strategies to Improve Gift Shop and Store Performance |
| 9:30 a.m. – 10:20 a.m. | Three retail food concepts that are grabbing attention Meals-to-Go, Healthy Food Stores and Condition-Specific Retail Meal Plans |
| 10:30 a.m. – 11:30 a.m. | Mobile Retail: Taking it to the customers Taking a look at revolutionary new ‘mobile retail’ solutions at three hospital sites |
| 11:45 a.m. – 1:00 p.m. | Lunch |
| Afternoon session: Customer Loyalty and CRM | |
| 1:10 p.m. – 2:00 p.m. | Customer Loyalty and Membership Programs Building affinity group and lifelong customer relationships Microsoft Case Study |
| 2:10 p.m. – 3:00 p.m. | The state-of-the-art in CRM and corporate case study at a leading hospital |
| 3:10 pm – 4:00 p.m. | Case studies featuring solutions that use social media and online portals to remotely monitor patients and extend patient care into the home |
| 4:10 p.m. – 5:00 p.m. | A-HA! Moments from Dove, Dunkin, Disney, Facebook and the Ever-Expanding Universe of Apple Tanya Abreu, President and National Program Director Spirit of Women |
| 6:30 p.m. – 8:30 p.m. | Cocktail Party and Vendor Reception |
Wednesday, June 13 |
|
| Morning Session | Reimbursed retail: Better Patient Compliance and $100 million businesses |
| 8:00 a.m. – 8:50 a.m. | Transforming patient compliance through retail relationships Tony Paquin, CEO Paquin Healthcare Companies |
| 9:00 a.m. – 9:50 a.m. | Clinic-based Retail: Case Study Capturing prescription and retail product orders electronically at time of patient encounter Kelly McCarthy Celebration Pediatrics |
| 10:00 a.m. – 10:50 a.m. | Mail Order and Onsite Pharmacies Case Study: Successful business models Improve patient outcomes and capture lost revenues |
| 11:00 a.m. – 11:50 p.m. | Niche DME profits in the era of competitive bidding Labor and Delivery Opportunities? |
| 12:00 p.m. – 1:00 p.m. | Lunch |
| Afternoon session: Ecommerce and Mobile Applications | |
| 1:10 p.m. – 2:00 p.m. | Green Sleep Retail, at home sleep products and services Dr Rubin Naiman |
| 2:10 p.m. – 3:00 p.m. | Involve Patients, Caregivers and Physicians in Delivering Better Care with Better Outcomes The Next Generation in Patient Education, Engagement and Support Dan Ansel Private Health News |
| 3:10 p.m. – 4:00 p.m. | Case Study Web site portal development effort |
| 4:10 p.m. – 5:00 p.m. | Direct connect Proven secure messaging and portal strategies to build massive customer database Building an affinity group |
